Summary List PlacementCurbside pickup has boomed in the year since COVID-19 made customers less comfortable going inside of stores.
Experts predict that the shift to online grocery delivery will continue even as the pandemic subsides, and COVID-19 advanced the industry several years.
I’ve been doing curbside pickup at Walmart since the summer using Walmart’s app, and I think it’s the best way to shop for groceries.
The Walmart app prompts you to select the closest location for pickup, or enter your address for delivery.
You select a one-hour time slot, at least one day in advance but up to more than a week in the future. There’s a specific time just for at-risk customers.
Walmart’s app is centered around groceries and divides them by category, which makes going through a list of what I need easy.
It’s easy to add items to your order and adjust quantities quickly.
Once your order is created, you have until about midnight the night before to continue adding to your list. For me, this is one of the most useful features, because I almost always realize we need something else before it’s actually time to pick up groceries.
Because groceries are ordered a few days in advance, sometimes the exact brand of an item isn’t available on pickup day. Walmart suggests a substitution and gives the chance to approve it. I’ve always had good luck with this.
When the order is ready, Walmart sends a text alert and asks you to check in so a worker is ready to bring it out when you arrive.
A side area of the parking lot was marked for grocery pickup. When you pull into a spot the app knows you’ve arrived and prompts you to enter your spot number and color of your car.
Walmart shoppers use small carts to pull crates with grocery orders.
My Walmart has about ten spots, and they’re occasionally full when I show up to get my order. While I’ve sometimes had to wait, it’s still much faster than I shop in-store.
Masked shoppers come up to the driver’s window to double-check the name on the order with a handheld tablet that they carry.
Once they’ve confirmed that you’re the right customer, a worker loads groceries into the trunk.
Shoppers will usually bag groceries in your reusable bags if you bring them, but I usually just ask them to load groceries into my trunk to save time and bag them myself at home.
I also tried Target’s version of the same service to see which is better.
Target calls their equivalent service “Drive Up,” and it’s free with no minimum order, compared to Walmart’s $35 minimum.
Target orders are ready in two hours, so this service can be more of a last-minute shopping trip with less planning required than a Walmart order.
Target divides products into nearly 20 different categories, with grocery as only one of them.
Groceries are further categorized into produce, meat, and other groups that make finding them easier, although I found it took more time to find what I needed than on Walmart’s app.
Target’s app seems more oriented …read more
Source:: Business Insider
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