Royal Mail fined £21,000,000 for failing to deliver first class post on time

Royal Mail has been fined £21million for missing its first and second class mail delivery targets in the financial year.

Ofcom said the postal service only delivered 77% of first-class mail and 92.5% of second-class mail on time.

For the 2024/25 financial year, the company was required to deliver 93% of first-class mail within one working day of collection and 98.5% of second-class mail within three working days.

This is the third year that the regulator has fined the company for breaching its obligation to deliver post on time.

Ian Strawhorne, director of enforcement at Ofcom, said: ‘Millions of important letters are arriving late, and people aren’t getting what they pay for when they buy a stamp.

‘These persistent failures are unacceptable, and customers expect and deserve better.’

Got a story? Get in touch with our news team by emailing us at webnews@metro.co.uk. Or you can submit your videos and pictures here.

For more stories like this, check our news page.

Follow Metro.co.uk on Twitter and Facebook for the latest news updates. You can now also get Metro.co.uk articles sent straight to your device. Sign up for our daily push alerts here.

Comments


Add as preferred source