Virgin Media is down for thousands of people across the UK.
The outage, which started just after 10.35am, is affecting more than 4,000 people as of 11.45am, according to outage tracker Downdetector.
Almost nine in 10 users say the issues are with their TV service, while about one in 10 are reporting problems with their broadband connections.
One customer wrote on X: ‘Virgin Media TV not working. Completely pixilated. Tried to find out why. Message just says: “Sorry, there was an issue checking your services.”‘
Another said: ‘Most channels on TIVO pixelated – okay till 20 minutes ago – cannot get current service status from Virgin.’
Virgin Media told Metro that the issue is only impacting TV services, not broadband.
A spokesperson said: ‘We’re aware that some customers are currently experiencing pixelation issues with their television services and we apologise for any inconvenience caused.
‘Our teams are working as a priority to identify the fault and restore services to normal as soon as possible.’
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