A British grandmother has said her ‘dream’ holiday to Benidorm was ruined by ‘rude’ Spanish hotel guests.
Freda Jackson, from Blackburn, Lancashire, was unimpressed by her stay at the Hotel Poseidon Playa, which she said had laid on no entertainment for foreign guests.
The grandmother-of-six said her trip was a ‘disaster from start to finish’ after the Spaniards ‘really got on our nerves’.
She added she was nearly sent flying after being knocked over by one holidaymaker without even an apology.
Freda, who is in her eighties and has mobility issues, was suggested the hotel on the outskirts of the Spanish resort by Thomas Cook.
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The pair booked the trip through a package operator in 2017 and funded the break over 12 months from their pensions.
Benidorm, located in the Valencian Community on the Costa Blanca, typically welcomes more than 2.7 million visitors a year to its picturesque beaches.
However, Freda found her hotel primarily catered for domestic tourists rather than overseas travellers, while denying she was making derogatory comments about Spaniards.
The hotel also originally allocated the pair a room on the 14th floor. After explaining their accessibility issues, they were given a room on the second floor, which was still 42 steps from the swimming pool.
She told the Daily Record: ‘The entertainment in the hotel was all focused and catered for the Spanish – why can’t the Spanish go somewhere else for their holidays?’
The retired care assistant is demanding either a refund for her ‘mis-sold’ getaway or a free trip after shelling out £1,133 for the two-week holiday.
Thomas Cook offered Freda and her friend a £75 voucher to cover their grievances.
A spokesperson for the firm also clarified that, due to a system error, the duo were not made aware of a change to their flights until six days before they were due to leave.
They said: ‘We are very sorry for the inconvenience this caused and are investigating to make sure it doesn’t happen again.
‘We have offered Ms Jackson and her travel companion a gesture of goodwill to try and put things right, which we hope she will accept.’
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