A hotel on island of Corfu has hit back at a grandmother who swore she would never return because they didn’t serve British food.
Susan Edwards, 69, went on what she hoped would be a dream all-inclusive holiday at the Lido Corfu Sun Hotel.
But the Greek resort – roughly 1,600 miles away from England – didn’t serve any English food.
She flew to the hotel in May with her daughter and three cousins at a cost of around £750 each. However, she said conditions were horrendous from the minute they arrived.
The all-inclusive drinks on offer only included wine, lager, ouzo or brandy, meaning she had to pay extra for her Bacardi and coke.
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Susan, from Westerhope, Newcastle, says that she could not eat a lot of what was on offer due to her ulcerative colitis – a condition that is not caused by diet, but can be helped by avoiding certain foods.
But the hotel boss has defended what they had on offer, branding her claims as ‘false and disrespectful’.
Manager Makis Triantafyllos told The Sun the food service is ‘generous and diverse, offering fresh salads, fruits, hot and cold dishes daily’.
He said: ‘Targeting a hotel with excellent ratings (8+/10 on Booking.com and 4.3/5 on Google) and many loyal, returning guests, based solely on questionable accusations, is both unfair and damaging.’
Makis added Susan even complained to staff about the weather while she was there, and was ‘sarcastic and dismissive’.
Susan allegedly complained about not having a second key for the room she shared with her daughter, but the manager said this was taken off of her after ‘it was used solely to keep the electricity running – leaving the air conditioning on 24 hours a day, even with open windows and the room unoccupied’.
To be fair to Susan, the hotel’s TripAdvisor page shows that she is not the only disgruntled holiday maker at the Lido Corfu Sun Hotel.
In May alone, five out of the six reviews gave one-star reviews with titles like ‘good luck’, ‘absolutely disgusting’, ‘don’t go’, and ‘close this hotel down’.
Among their complaints are issues about food, that it is too far from ‘Corfu town’, and broken toilet seats.
Tui said: ‘We are sorry to hear that Mrs Edwards felt dissatisfied with her holiday. We have been in touch directly with Mrs Edwards to come to a resolution.’
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