From QR codes to outdoor dining, restaurants have changed since COVID-19 hit. We asked people to tell us how this has affected their dining experience. Here’s what we heard, lightly edited for clarity:
“I do not give my business to any restaurant that requires the use of QR codes!”
— Kelly Lovemann
“My wife and I used to eat out five to 10 times a week. Between the 30% to 40% increase and then restaurants adding service fees, we are down to two or three — and a lot more trips to McDonald’s, hunting down deals on the app.”
— Dean R. Martin
“Tipping expectations are out of hand. And paying the tip ahead of time for delivery is outdated. Drivers can handle cash now.”
— Christine Bock
“I’ve become a better cook at home, and I use more electronic coupons before shopping.”
— Scott Chasen
“I have a greatly heightened appreciation for restaurant workers, both front and back of house, and how they’re examples of those who keep our world going with little recognition.”
— Dwain Thomas
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