LA Metro on Monday launched the latest version of its app, Transit Watch, which now allows riders to report safety, security and maintenance concerns directly to the agency.
The app, Transit Watch 3.0, provides riders with an easier platform to navigate and use various tools such as location-based services, real-time communication, and image and video sharing, Metro said.
Users can also access the app in LA County’s 14 most commonly-spoken languages: Armenian, Catalan, Chinese, French, German, Italian, Japanese, Khmer, Korean, Russian, Slovenian, Spanish, Thai and Vietnamese.
“We all play a role in making the system safer,” Robert Gummer, Metro’s deputy chief of system security and law enforcement, said in a statement.
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“Whether you’re on your way to work, school or to visit friends we want to know whenever you see something concerning,” he added. “With the enhanced features of Transit Watch 3.0 now you can share information, including your exact location and videos, with us in real-time 24/7.”
The new version provides improved real-time reporting and statistical analysis on the desktop application, which helps Metro respond to issues more efficiently and identify trends, according to officials. Metro security will monitor messages 24/7.
Jennifer Vides, chief customer experience officer, said the changes to the app were based on rider feedback.
“The result is an easier to use app that better meets the needs of Metro’s diverse ridership and helps make our system faster, cleaner, friendlier and safer,” Vides said in a statement.
L.A. Metro’s Transit Watch App is available from Apple’s App Store and Google Play.