Los Angeles is a global city renowned for its world-class events. But behind the glimmering lights of Hollywood lies a critical vulnerability: an outdated emergency response system that was built in the 1970s. As a first responder, I’ve experienced firsthand the challenges that come with relying on the legacy 9-1-1 system. The infrastructure and technology of the analog system are outdated, susceptible to disruptions in service, and can no longer withstand the demands of LA’s emergency service needs.
Our emergency infrastructure was built for a different era, one without smartphones, GPS tracking, real-time data sharing, and a million fewer residents. The current system is susceptible to service disruptions due to single points of failure, has an outdated infrastructure, and lacks the flexibility and speed required for today’s emergencies. Every second counts in a crisis, and when disaster strikes, delays caused by outdated systems aren’t just inconvenient – they’re deadly.
With the 2026 FIFA World Cup and the 2028 Summer Olympics both heading to Los Angeles, the stakes have never been higher. These events are expected to bring millions of athletes, visitors, and the media to our city. That kind of influx will put an extraordinary strain on our public safety infrastructure. Emergency response systems must be equipped to handle increased call volumes and receive critical information in the digital age, all while maintaining service for residents across the city. If we don’t act now to modernize, we risk not only failing our citizens but also the global community that will be placing its trust in us.
The good news is that a solution is already in motion: Next Generation 9-1-1. Spearheaded by California’s Office of Emergency Services, this initiative is replacing outdated analog systems with a modern, cloud-based emergency response network. NG911 equips dispatch centers with real-time caller location, the ability to receive text messages, photos, and videos, and advanced routing that sends calls to the nearest available responder.
In practice, that means if someone is hiding during a home invasion and can’t speak, they can still text for help. If there’s a multi-car accident, a bystander can send video to dispatch so first responders know what to expect. In a wildfire, emergency services can pinpoint your location and guide you to safety. These capabilities can’t wait. Behind every emergency is a family, a community, a life at stake. We owe them the speed and reliability only modern systems can deliver.
NG911 also eliminates single points of failure by introducing system-wide redundancies, ensuring that emergency calls are answered quickly and reliably, even during disasters. These advancements mean faster response times, better situational awareness for first responders, and ultimately, more lives and property saved.
However, transitioning from a decades-old analog system to a new, digital platform is no small feat. It requires coordination across state, local, and federal agencies, updates to infrastructure, and robust testing. Like any major upgrade, challenges and growing pains are part of the process.
Unfortunately, recent reports have mischaracterized the progress made, claiming California’s Next Gen 9-1-1 system is only 5% ready to launch. In reality, that number reflects just one small portion of the overall system. The truth is, California is closer to 75 to 80% complete statewide. In Los Angeles, preparations are well underway, and significant progress is being made to ensure the system is ready when it matters most.
As a first responder, we always hope for the best and prepare for the worst. Preparedness and readiness are integral pieces of emergency response, which is why there simply isn’t time to wait. Los Angeles has the opportunity, and the responsibility, to lead by example. As we ready ourselves for the global stage, now is the time to demonstrate that our city doesn’t just aspire—we act. Investing in these critical upgrades signals not only our ambition but our commitment to safety, resilience, and leadership.
Let’s modernize our emergency response system before the world arrives.
Tom Clemo is deputy fire chief at the Santa Monica Fire Department.