NatWest banking app goes down leaving thousands unable to access their money

Thousands of people are struggling to log in to their NatWest banking app, leaving some unable to pay for food or make appointments.

Problems began just after 9am before leaping to 3,136 affected customers in 20 minutes, according to the internet outage tracker Downdetector.

As of 10.51am, 1,475 NatWest customers say they cannot access their accounts via the app.

Users opening the app have received an error screen reading: ‘We’re sorry, some kind of error has occurred when trying to establish the connection between your device and ourselves.’

The message advised customers to close the mobile app and ‘try again’, adding that the error could be caused by a connection issue.

One person banking with NatWest said on X: ‘This is ridiculous. I have just been to pay and I can’t even pay for my shopping due to the NatWest app being down.

‘I will be writing a full-on complaint, this is awful.’

Another added: ‘Need to travel to urgent medical appointment but can’t get there if my account isn’t working and the poxy app is down.’

NatWest’s service staus webpage says: ‘Some of our customers are experiencing issues when trying to log in to our mobile app. 

‘We’re sorry for any inconvenience caused and we’re working hard getting everything back up and running for you. We will share an update when we have more information. 

‘In the meantime, please use Online Banking.’

According to DownDetector, 9% of the complaints received so far concern online banking.

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