Some might say the new Aurora Regional Navigation Campus that opened recently in a former 255-room hotel is undergirded by one of humanity’s seven deadly sins — envy.
The intent is to turn that feeling into a motivational force. For his part, Mayor Mike Coffman prefers to refer to the three-tiered residential system at the homeless navigation center as an “incentive-based program” — one that awards increasingly comfortable living quarters to those showing progress on their journey to self-sufficiency.
“The notion here is (that) different standards of living act as an incentive,” Coffman said in early November during a ribbon-cutting ceremony for the campus, which occupies a former Crowne Plaza Hotel at East 40th Avenue and Chambers Road. “The idea is to move up the tiers into much better living situations.”
Clients in the new facility, which opened its doors on Nov. 17, start at the bottom with a cot and a locker. They can eventually migrate to a hotel room, with a locking door and a private bathroom.
But that upgrade comes with a price.
“To get a room here, you have to be working full time,” Coffman said.
It’s an approach that the mayor says threads the needle between housing-first and work-first, the two prevailing strategies for addressing homelessness today. The housing-first approach emphasizes getting someone into a stable home before requiring employment, sobriety or treatment. A work-first setup conditions housing on a person finding work and seeking help with underlying mental health and addiction problems.
“We’re providing a continuum of services that starts with an emergency shelter,” said Jim Goebelbecker, the executive director of Advance Pathways.
Advance Pathways, the nonprofit group that ran the Aurora Resource Day Center before its recent closure, was chosen through a competitive bidding process to operate the new navigation campus in Aurora — with $2 million in annual help from the city. Goebelbecker said the tiered approach at the new facility “taps into a person’s motivation for change.”
The Aurora Regional Navigation Campus’ debut nearly completes a mission that has been in the works for more than three years. It is the fourth — and penultimate — metro Denver homeless navigation center to go online since the Colorado General Assembly passed House Bill 1378 in 2022.
The bill allocated American Rescue Plan Act dollars to stand up one central homeless navigation center. The plan has since shifted to five smaller centers, with locations in Aurora, Lakewood, Boulder, Denver and Englewood. The Colorado Department of Local Affairs in late 2023 approved $52 million for the centers. The final center, the Jefferson County Regional Navigation Campus in Lakewood, is undergoing renovations and will open next year.
Aurora’s center, with 640 beds across its three tiered spaces, is by far the largest of the five facilities.
Cathy Alderman, a spokeswoman for the Colorado Coalition for the Homeless, said the opening of Aurora’s navigation campus is “a really big deal.” Aside from serving its own clientele, she expects the center to send referrals to the coalition’s newly opened Sage Ridge Supportive Residential Community near Watkins, where people without stable housing go to address their substance-use disorders.
According to the Metro Denver Homeless Initiative’s one-night count in late January, Aurora had 626 residents without a home — down from 697 in 2024 but up sharply from 427 five years ago.
“A person can go to one place and get multiple needs met,” Alderman said, referring to the array of job, medical and addiction treatment services that give homeless navigation centers their name. “We are excited that the new campus is now up and running.”
‘How do I move up?’
Walking into the Aurora Regional Navigation Campus feels like walking into, well, a hotel.
The swimming pool was removed during renovation, as was a water fountain in the lobby. Everything else stayed, including beds, bedding, furniture — even a stash of bottled cocktail delights. But not the alcohol to go with it.
“They left everything, down to the forks and knives and a wall of maraschino cherries,” said Jessica Prosser, Aurora’s director of housing and community services, as she walked through the hotel’s industrial kitchen.
The kitchen, which was part of the $26.5 million sale of the Crowne Plaza Hotel to Aurora last year, was a godsend to an operation tasked with serving three meals a day to hundreds of people. The city spent another $13.5 million to renovate the building.
“To build a new commercial kitchen is a half-million dollars, easy,” Prosser said.
The layout of the navigation center was deliberate, she said. The hotel’s convention center space is now occupied by Tier I and Tier II housing. The first tier is made up of nearly 300 cots, divided by sex. There are lockers for personal belongings and shared bathrooms. Anyone is welcome.
On the other side of a nondescript wall is Tier II, which is composed of a grid of 114 compartmentalized, open-air cubicles with proper beds and lockable storage. The center assigns residents in this tier case managers to help them treat personal challenges and get on the path toward landing a job.
Tier III residents live in the 255 hotel rooms. They must have a full-time job and are required to pay a third of their income to the program. Residents in this tier will typically remain at Advance Pathways for up to two years before they have the skills and stability to find housing on the outside, Goebelbecker said.
People living in the congregate tiers can house their dogs in a pet room, which can accommodate 40 canines. (No cats, gerbils or fish). The center also doesn’t accept children. Around 60 staff members, plus 10 contracted security personnel, will work at the facility 24/7.
Shining a bright light on the path forward and upward inside the facility — the windows of some of the coveted private rooms are fully visible from the lobby — is an “intentional design feature,” Prosser said.
“How do I move up?” she mused, stepping into the shoes of a resident eyeing the facility’s layout. “How do I get in there?”
It’s a system that demands something of the people using it, Coffman said, while at the same time providing the guidance and help that clients will need.
“This is not just maintaining people where they are — this is about moving people forward,” the mayor said.
The approach is familiar to Shantell Anderson, Advance Pathways’ program director. She told her life story during the ribbon-cutting ceremony, bringing tears to the eyes of some in the audience.
A native of Denver’s Park Hill neighborhood, Anderson fell in with the wrong crowd. She became pregnant at 15 and got hooked on cocaine. She spiraled into a life on the streets that resulted in her children being sent to an aunt for caretaking.
But through treatment and by intersecting with the right people, she recovered. She earned a nursing degree and worked at RecoveryWorks, a nonprofit organization that operated a day shelter in Lakewood, before taking the job at Advance Pathways.
“This is a system that honors people’s dignity,” Anderson said, her voice heavy with emotion.
In an interview, she said assuming the burden to improve her situation was critical to her transformation.
“I actually did that — no one gave me anything,” said Anderson, 48. “If it was handed to me, I didn’t appreciate it.”
How much responsibility to place on the people being helped by such programs is still a matter of intense debate by policymakers and advocates for homeless people. The housing-first approach favored by Denver and many big cities across the country is anchored in the idea that work or treatment requirements will result in many people falling through the cracks and staying outside, particularly those who face mental-health challenges.
The Bridge House in Englewood, one of the five metro area navigation centers, follows a “Ready to Work” model that is similar to that of the upper tiers of the Aurora Regional Navigation Campus.
Opened in May, the Bridge House has 69 beds. CEO Melissa Arguello-Green said the organization asks its clients (called trainees) to put skin in the game by landing a job with Bridge House’s help and then contributing a third of their paycheck as rent.
“We help them find employment through our agency so they can leave our agency,” she said. “We’re looking for self-sufficiency that will get people off system support.”
Arguello-Green said she would like to see more coordination between the metro’s five navigation centers, though she acknowledged it’s still in the early going.
“We’re missing that come-to-the-table collaboration,” she said.
Homeless numbers still rising
Shannon Gray, a spokeswoman for the Colorado Department of Local Affairs, said her department had started convening quarterly in-person meetings across the locations.
“While each navigation campus is unique and reflects community-specific strategies, they are all a part of a regional effort to bring external partners together onsite to provide needed services and referrals,” Gray said. Together, they are “building towards a larger regional system to connect homeless households to a larger network of opportunities.”
The centers are permitted to “tailor their approach to their unique needs and vision,” she said. While Englewood and Aurora use a tiered system, Gray said, the other three centers don’t.
“It is important to understand that DOLA serves as a funder for these regional navigation campuses — we do not oversee their operation or maintenance,” she said.
Denver’s navigation center, which opened in December 2023 in a former DoubleTree Hotel on Quebec Street, offers 289 rooms to those in need, said Julia Marvin, a spokeswoman for the city’s Department of Housing Stability.
She called the facility an “integral component of Denver’s All in Mile High homelessness initiative,” Mayor Mike Johnston’s ambitious effort to appreciably reduce homelessness in the city. The center is just one of several former hotels and other shelter sites in the system.
Earlier this year, his administration cited annual count numbers showing a 45% decrease in the number of people sleeping on the streets since 2023 — dropping from 1,423 to 785 people, despite overall homelessness continuing to increase in that time.
In fact, homelessness numbers are still going in the wrong direction across the seven-county metro, per the latest Point-in-Time survey from the Metro Denver Homeless Initiative, which captures a one-night snapshot. The January count revealed that 10,774 people were homeless on the night of the survey, up from 9,977 in the count the year before.
The one-night count in 2020, by contrast, came in at just over 6,000 people without shelter in metro Denver.
Anderson, the Advance Pathways program director, said the new Aurora facility was opening at just the right time. Despite a recent calming in runaway home values in metro Denver, the $650,000 median price of a detached home in October still demarcated a housing market that was out of reach for many.
“I am excited,” Anderson said of the Aurora navigation campus’ debut. “I’m waiting for people to walk through the door and start the next chapter of their journey.”
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