THERE is travel chaos at Heathrow Airport after an “IT outage left passengers stranded on planes and “waiting hours” for bags.
Taking to X, one person wrote: “Chaos at Heathrow terminal 5. No information. IT system down. We waited one and a half hours for baggage and are now on our way home without bags.
@ecewr/XSome of the scenes at Heathrow[/caption]
@jcreedy/XThe airport has apologised to customers[/caption]
“We have to claim and have them delivered. Information would have been good – no one to say what was happening.”
Another person added: “Hey @HeathrowAirport Where’s my baggage? Been waiting at terminal 5 for BA929 luggage from Tirana, but nothing has been delivered. You’ve made a weird announcement that we’ve got to wait for 2 hours before we can fill in a form. WHAT’S HAPPENING?”
The incident comes days after a major outage at Manchester Airport plunged flights into chaos.
A spokesperson for Heathrow Airport responded: “We are sorry to hear that you have not yet received your luggage, and can appreciate the frustration caused.”