Virgin Media down leaving customers complaining about ‘total blackout’
Customers said they were unable to get online this morning (Picture: PA)
Hundreds of people have reported issues with Virgin Media this morning, according to internet disruption tracker Downdetector.
Some said that the issue appeared right as they were trying to watch day five of the England vs India cricket test match, and could not access Sky Sports.
David Patterson wrote on X: ‘I can’t log onto SkySports. It seems to go wrong during the login to VirginMedia from the SkySports Site. I can’t believe I’m missing the end of the Test Match!! Help!’
A Virgin Media spokesperson posted in reply: ‘This is a known issue. Please send us a DM though so we can feedback your details to the team.’
One user shared screenshots showing they were first told ‘Apologies, we can’t load the page at the moment’, and then: ‘Our systems are currently down for maintenance, you can try again after 7am.’
Others queried whether the problem could be related to a new verification system for log-ins.
One man wrote: ‘It looks like your new authentication service – which only started today – is either struggling with volumes of registration or not able to send SMS. Please do pass to your support team.’
In reply to another customer who complained on X, Virgin Media wrote: ‘Sorry to hear you are having issues with our platform.
sorry to hear of the issues experienced accessing some of your accounts. We’ve reached out to our team and been advised there is a known issue the team are working on although there is currently no estimated fix time for this. We apologise for the inconvenience caused but are…
‘We have been made aware of this issue, and the relevant team is doing their best to get this resolved.
‘Please bear with us. We will aim to get systems up and running as soon as possible.’
They said there was ‘currently no estimated fix time’: ‘We apologise for the inconvenience caused but are working hard to fully resolve this as quickly as possible.’
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