Royal Mail fined £21,000,000 for failing to deliver first class post on time
The postal service fell far below targets (Picture: Royal Mail/PA Wire)
Royal Mail has been fined £21million for missing its first and second class mail delivery targets in the financial year.
Ofcom said the postal service only delivered 77% of first-class mail and 92.5% of second-class mail on time.
For the 2024/25 financial year, the company was required to deliver 93% of first-class mail within one working day of collection and 98.5% of second-class mail within three working days.
Ian Strawhorne, director of enforcement at Ofcom, said: ‘Millions of important letters are arriving late, and people aren’t getting what they pay for when they buy a stamp.
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‘These persistent failures are unacceptable, and customers expect and deserve better.’
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